Solution Finder: Office Phone Solutions

A close up of an office phone

For many businesses, phone systems provide one of the first points of contact with customers. Few spend time thinking of how to optimize their office phone systems but doing so can help you form a solid first impression for your customer base.

In this guide, we’ll start by recommending popular phone systems many small businesses use to communicate.

Note: In this article, we share links to Amazon products. As an Amazon Associate, Owner Actions can earn from qualifying purchases.

 

Phone Systems

Before selecting a phone system, decide which features matter. Your responses to the following questions will guide your search:

  • Do I need a wired phone system, or can I consider a system that relies on Wi-Fi and Bluetooth?
  • How many handsets will I need, and will this number increase over time?
  • Do I need to integrate my company’s mobile phones into the phone system I select?

 

Amazon and Best Buy are two best bets for finding simple, scalable phone systems. Consider solutions like the following to create a phone system for your team:

 

XBLUE QB System Bundle

 

XBLUE offers bundles with their corded electric phones. The full-color display phones are packed with features, including Wi-Fi and Bluetooth capability, voicemail, email delivery of messages, auto-attendants, queues, and call recording with no additional fees.

 

You may add up to four phone lines of 10 VoIP lines to this system and up to 20 individual phone extensions. Further, the phones can be located within a single office or connected across multiple sites.

 

XBLUE X16 Bundle

 

This eight-phone bundle is the perfect starter solution for businesses with eight desk employees within a single location. However, up to eight additional phones can be added to provide coverage as your business grows.

 

Unlike the previous XBLUE system we mentioned, this one isn’t connected to the Internet. Because of this, voicemail messages aren’t stored within the cloud but rather within the physical phone system.

 

This system also provides coverage for up to six phone lines, which is often more than enough for businesses that don’t experience heavy phone traffic.

 

Ring-U Hello

 

Ring-U Hello offers both wired and Wi-Fi/Bluetooth systems. Each unit in their bundles offers up to 20 phone lines and 50 extensions, which makes it an excellent option for call-intensive businesses. And, cell phones can be easily integrated into the system, allowing remote users to text from the business’s number while they’re on the go.

 

This solution requires Ring-U telephone service, which starts at around $60/month for two lines. This service gives you access to a multi-lingual virtual voice assistant that can direct calls, scheduling functions, and custom ring groups.

 

Service

It’s quite common for owners to use their local phone company for service. Most have business plans that are robust enough to support companies of all sizes. However, you may want to compare the services (and prices) they offer with a web-based phone solution.

 

 

RingCentral

RingCentral is a recognizable name in business phone solutions. Their MVP package provides an all-in-one message, video, and phone system that’s reliable and secure, even across borders.

RingCentral is app-based and can be accessed by mobile device, computer, or right from the desktop. And, importantly, it integrates with other solutions, including Microsoft 365, Google Workspace, Slack, and a host of other solutions you may use in your business every day.

MVP plans start at around $28/month per user, but you can access additional features, including automatic call recording, industry-specific integrations, and real-time analytics, through their Premium plan, which starts at $35/month per user.

You can sign up for a free trial by using this link.

 

 

Ooma Office

Ooma Office offers a complete phone system that’s ideal for small and medium-sized businesses. This system is loaded with features, including SMS messaging, virtual fax, multi-ring, and much more. It also includes a virtual receptionist that can automate directing calls.

Prices start at $19.95/month per user, though many owners opt for the Pro plan (available for around $25/month per user) because of the additional features it offers. These features include video conferencing, enhanced call blocking, call recording, and voicemail transcription.

Visit ooma.com to start building a phone system that suits your business.

 

 

Nextiva

Nextiva is a best-in-class phone service with unbeatable reliability and award-winning customer service. With a wealth of call, conferencing, and collaboration tools, this solution helps businesses of all sizes stay connected with their customers and teams.

Many owners are highly satisfied with the base-level package Nextiva offers, which starts at around $19/month per user. However, businesses can access professional setup, mobile SMS/MMS, and unlimited conference calls and video conferencing with higher-tiered packages. These features can be attained through Nextiva’s Professional package, which starts at around $23/month per user.

Sign up for a free seven-day trial at Nextiva.com.

 

Interested in other small business solutions? Let us help you find the right systems. Then, log into your owner’s portal for more articles and advice tailored to your business’s needs.

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