For many restaurants, phone systems provide one of the first points of contact with their future guests. Few spend time thinking of how to optimize their restaurant phone systems but doing so can help you give a solid first impression and build loyalty.
In this guide, we’ll start by sharing some popular phone systems many restaurants use to communicate.
Note: In this article, we share links to Amazon products. As an Amazon Associate, Owner Actions can earn from qualifying purchases.
Restaurant phone systems
Before selecting a phone system, decide which features matter. Your responses to the following questions will guide your search:
- Do I need a wired phone system, or can I consider a system that relies on Wi-Fi and Bluetooth?
- How many handsets will I need, and will this number increase over time?
- Do I need to integrate my management team's mobile phones into the phone system I select?
Amazon and Best Buy are two best bets for finding simple, scalable phone systems. Here are some popular options:
|XBLUE QB System Bundle
XBLUE offers bundles with their corded electric phones. The full-color display phones are packed with features, including Wi-Fi and Bluetooth capability, voicemail, email delivery of messages, auto-attendants, queues, and call recording with no additional fees.
You can add up to four phone lines of 10 VoIP lines to this system and up to 20 individual phone extensions. Further, the phones can be located within a single restaurant or connected across multiple locations.
|XBLUE X16 Bundle
This eight-phone bundle is the perfect starter solution for restaurants with a single location. You can add up to eight additional phones to provide coverage as your business grows.
Unlike the previous XBLUE system we mentioned, this one isn’t connected to the Internet. Because of this, voicemail messages aren’t stored within the cloud but rather within the physical phone system.
This system also provides coverage for up to six phone lines, which is often more than enough for most restaurants.
Ring-U Hello offers both wired and Wi-Fi/Bluetooth systems. Each unit in their bundles offers up to 20 phone lines and 50 extensions, which makes it an excellent option for restaurants that receive and make a lot of phone calls. And, cell phones can be easily integrated into the system, allowing remote users to text from the restaurant's phone number while they’re on the go.
This solution requires Ring-U telephone service, which starts at around $60/month for two lines. This service can set your business up with lots of benefits, including access to a multi-lingual virtual voice assistant that can direct calls and custom ring groups.
Restaurant phone service
Lots of restaurant owners use their local phone company for service. Most have business plans that are robust enough to support their needs.
However, you may want to compare the services (and prices) they offer with a web-based phone solution. Below, you'll find a few of our favorites. Be sure to click the logo to watch a quick explainer video of each option:
Let's dive into each of these options.
RingCentral is a recognizable name in business phone solutions. Their MVP package provides an all-in-one message, video, and phone system that’s reliable and secure, even across borders.
RingCentral is app-based and can be accessed by mobile device, computer, or right from the desktop. You can see some of the features RingCentral offers above. To recap, it provides unlimited calling within the United States and Canada, enhanced business SMS, voicemail to text, team messaging, and document sharing.
Most restaurants can get by with RingCentral's essentials package, which usually starts between $20-30/month (per user). Higher-priced plans introduce new features, including internet fax, integrations with CRMs and Microsoft 365 and other productivity tools, and advanced call handling.
Interested in learning more? Follow this link to set up a free demo.
Ooma Office offers a complete phone system that’s ideal for small and medium-sized businesses. This system is loaded with features, including SMS messaging, virtual fax, multi-ring, ring groups, and much more. It also includes a virtual receptionist that can automate your call flow, directing incoming calls to your reservation lead, management, carryout order taking, or other parts of your restaurant.
Ooma's basic service allows for call park and extension dialing. It provides hold and transfer music, an intercom feature, and a call log that can help you keep track of inbound and outbound calls. This service starts at around $20/month per user. The upgraded pro plan includes all the same features plus call recording, voicemail transcription, and caller info match, a feature that matches a person's phone number with social media and internally created profiles so you can build better relationships with your guests. This plan is available for around $25/month per user.
Interested in building a quote for your restaurant? Get started here.
Nextiva is a best-in-class phone service with unbeatable reliability and award-winning customer service. This service has proven reliability with 99.999% uptime and enhanced privacy with TLS and SRTP encryption.
Many of Nextiva's plans are best for large, complex organizations, but their essential plan offers a great set of solutions for busy restaurant locations. Features include unlimited voice and video calling, unlimited faxes, auto-attendant services, voicemail-to-email notifications, and integrations with Outlook and Google contacts for great customer service.
Pricing for this plan starts at around $24/month per user, but it can go up or down depending on user count and the specific features you need to run your business.
Ready to learn more? Follow this link for a free trial.
Interested in other solutions to run your restaurant? Let us help you find the right systems. Visit our restaurant guide to get started. Then, log into your owner’s portal for more articles and advice tailored to your business’s needs.